Returns & Exchanges
At Down Shop, we want you to be fully satisfied with your style; if your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery. All items must be in their original, unwashed condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing